Welcome to Suraj Carpet Udhyog. By accessing or using our website and services, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. General
- Suraj Carpet Udhyog is a family-owned carpet manufacturing company based in Nepal.
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All carpets are handmade and may have slight variations in color, size, or design, which add to their uniqueness.
2. Orders
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Custom orders require clear confirmation of design, size, material, and color before production begins.
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Once an order is confirmed, cancellations may not be possible.
3. Pricing & Payment
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Prices will be communicated clearly before order confirmation.
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Payment terms (advance, partial, or full) will be agreed upon before starting production.
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We accept payments via bank transfer or other approved methods.
4. Production Time
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Handmade carpets take time. Production and delivery schedules will be communicated before confirming the order.
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Delays due to unforeseen circumstances (natural disasters, strikes, or shipping issues) will be informed in advance.
5. Shipping & Delivery
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We ship worldwide using trusted courier and cargo services.
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Shipping costs, customs duties, and taxes are the responsibility of the buyer unless otherwise agreed.
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Delivery time depends on the destination and chosen shipping method.
6. Returns & Refunds
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Since all rugs are handmade and often custom-made, returns are generally not accepted.
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In case of damaged or defective products, customers must notify us within 7 days of delivery.
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Refunds or replacements will be handled on a case-by-case basis.
7. Intellectual Property
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All designs, photos, and content on our website are the property of Suraj Carpet Udhyog.
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They may not be copied, reproduced, or used without permission.
8. Governing Law
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These Terms & Conditions are governed by the laws of Nepal.
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Any disputes shall be settled under the jurisdiction of Nepalese courts.