Welcome to Suraj Carpet Udhyog. By accessing or using our website and services, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General

• Suraj Carpet Udhyog is a family-owned carpet manufacturing company based in Nepal.

• All carpets are handmade and may have slight variations in color, size, or design, which add to their uniqueness.

2. Orders

• Custom orders require clear confirmation of design, size, material, and color before production begins.

• Once an order is confirmed, cancellations may not be possible.

3. Pricing & Payment

• Prices will be communicated clearly before order confirmation.

• Payment terms (advance, partial, or full) will be agreed upon before starting production.

• We accept payments via bank transfer or other approved methods.

4. Production Time

• Handmade carpets take time. Production and delivery schedules will be communicated before confirming the order.

• Delays due to unforeseen circumstances (natural disasters, strikes, or shipping issues) will be informed in advance.

5. Shipping & Delivery

• We ship worldwide using trusted courier and cargo services.

• Shipping costs, customs duties, and taxes are the responsibility of the buyer unless otherwise agreed.

• Delivery time depends on the destination and chosen shipping method.

6. Returns & Refunds

• Since all rugs are handmade and often custom-made, returns are generally not accepted.

• In case of damaged or defective products, customers must notify us within 7 days of delivery.

• Refunds or replacements will be handled on a case-by-case basis.

7. Intellectual Property

• All designs, photos, and content on our website are the property of Suraj Carpet Udhyog.

• They may not be copied, reproduced, or used without permission.

8. Governing Law

• These Terms & Conditions are governed by the laws of Nepal.

• Any disputes shall be settled under the jurisdiction of Nepalese courts.